Frequently Asked Questions
- Free pickup is available by appointment only for Greater Vancouver, BC. Pick up arrangements will be made with you once you have placed your order. Pick up is in Surrey at 148th and 88th.
- We have hired a courier to continue our home deliveries that many of you have enjoyed our the years. They are super fast, friendly and cheap! For $6 they will deliver to your door during the week. Surrey is usually same day service. All other areas in the lower mainland from North Vancouver to Chilliwack are usually early next day.
- Flat rate Canada Post Expedited shipping anywhere in Canada at $16.95. (Oversize fee of $5 applies to pinatas and other oversize items.)
- International shipping available upon request – please Contact Us for a quote.
For Canadian orders, you would pay the flat rate shipping fee plus the oversize fee. That would be $16.95 + $5 + applicable tax.
For US and International orders, please contact us for a shipping quote.
When you login to your account, your main account page has a list of your recent orders, and the status of them (processing, pending, complete, etc).
If you do not have an account, and you submitted an order as a guest, then you will need to contact us directly to let us know of the changes. Please include your order number and name so that we can adjust the information needed.
For phone inquiries, we answer the phone Monday to Friday from 9am to 5pm PST, and Saturday from 9am to 12noon PST. Please insure to leave a message so we can be able to contact you as soon as we are available.
No, it is not. Because our site does not actually process the payments, everything is done through Elavon, and their payment gateway, therefore we do not need PCI Compliance. However, Elavon, our payment processor, is PCI Compliant. We have a dedicated IP address, and a SSL certificate, so you can rest assured that our site is as safe as it can be, and needs to be as well!